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Terms and Conditions


These terms and conditions (T&Cs) apply to all customers purchasing our products (Products) from The Eyelash Design Company (the Company/we/our/us), whether through the online shop at www.lashperfect.co.uk (Website), over the phone, at an exhibition or otherwise (Order). These T&Cs also apply to anyone who books and attends any of the training courses (Training) provided by the Company at any time.

Please read these T&Cs carefully before placing an Order or attending any Training. You should understand that by ordering any of our Products and/or attending our Training, you agree to be bound by these T&Cs. Before you can purchase any of our Products on the Website you will need to agree to these T&Cs by clicking on the button marked "I Accept" where appropriate. We process information about you in accordance with our Privacy Policy. By using the Website and/or placing an Order, you consent to such processing of information and you warrant that all data provided by you is accurate.

If you are unclear about any aspect of these T&Cs, please contact us before placing an Order with us or attending Training either by telephone on 02085009028 or by email at info@lashperfect.co.uk

  1. INFORMATION ABOUT US
    1. The Company is the holding company for the Lash Perfect, Lash Perfect Express, Lash Perfect Russian Layering & Tahitian Feathering, Lash Perfect Russian Varia, Brow Expert, Hi Brow Professional, Brow Perfect and LoLa Brows brands (Brands) and operates the Website.
    2. The Company sells the Products and provides the Training
    3. The Company is registered in England and Wales under company number 05908064, with its registered office and main trading address at Cedar House, 56-58 Peregrine Road, Ilford, IG6 3SZ. The Company's VAT number is 893551980.
  2. SERVICE AVAILABILITY
      The Website is only intended for use by people resident in the United Kingdom and selected countries in the Europe Union where we don’t currently have an exclusive distributor (such countries shall be known as Destination Countries for the purposes of these T&Cs). We reserve the right to change and update the list of Destination Countries from time to time We do not accept orders from individuals not resident in the UK or the Destination Countries. If you are unable to purchase Products from our Website please refer to our list of international distributors at www.lashperfect.co.uk/International or contact us directly on +44 20 8500 9028 or info@lashperfect.co.uk.
  3. ORDERING PRODUCTS
    1. You can only place an Order with us if you are a qualified technician who has attended our Training. We reserve the right not to process an Order at any time if for any reason we are not satisfied that you are entitled to purchase Products from us. If you want more information on attending our Training you can contact us at info@lashperfect.co.uk.
    2. Notwithstanding condition 3.1 above, if you are a qualified technician trained by a training provider recognised by us you will be entitled to place an Order with us but only on the provision of a properly issued certificate emailed to info@lashperfect.co.uk and subject at all times to our approval to be given at our absolute discretion. We reserve the right not to process an Order at any time if for any reason we are not satisfied that you are a suitably qualified technician.
    3. In each case under conditions 3.1 and 3.2 above you will need to have a registered account with us before you can place an Order. If you want to purchase Products from the Website you will receive log in details where appropriate.
    4. Each Order is subject to acceptance by us and availability of the Products.
    5. Each Order is subject to the application of any applicable tax and delivery fees.
  4. YOUR STATUS By placing an order for Products, you warrant that:
    1. You are a trained technician or an eyelash extension technician trained by another provider approved by us in accordance with condition 3.2 above;
    2. You are legally capable of entering into binding contracts;
    3. You are at least 18 years old; and
    4. You are resident in the United Kingdom or one of the Destination Countries
  5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
    1. By placing an Order with us you are agreeing to these T&Cs.
    2. If placing an order on the Website, you will receive an email from us acknowledging that we have received your order. Your order constitutes an offer to us to buy Products and our email acknowledgment does not mean that your order has been accepted. All orders placed on the Website are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us will only be formed when we send you the Dispatch Confirmation and will be governed by these T&Cs.
    3. An order placed by other means than through the Website will constitute an offer to us to buy Products. All orders are subject to acceptance by us and such acceptance will be given on communication to you of the amount due for the order placed. The contract between us will only be formed when we have successfully processed your payment and will be governed by these T&Cs.
    4. We will not be obliged to supply any other Products which may have been part of an Order until the dispatch of such Products has been confirmed.
  6. CONSUMER RIGHTS
    1. If you are contracting as a consumer, you may cancel an order placed on the Website at any time within seven working days beginning on the day after you received the Products (Cooling Off Period). In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in condition 9 below).
    2. To cancel an order placed on the Website you must be a consumer and must inform us of your wish to cancel your order in writing within the Cooling Off Period. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
    3. This provision does not affect your statutory rights.
    4. For the avoidance of doubt a consumer for the purposes of these T&Cs is anyone purchasing retail products at full retail price and who does not have a registered account with us.
  7. AVAILABILITY AND DELIVERY
    1. An order placed on the Website should be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
    2. All dates quoted for delivery for each Order are estimated delivery dates only and may be subject to change. We cannot accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.
    3. If we have your email address on file you will receive an email from our courier company with delivery information.
  8. RISK AND TITLE
    1. The Products will be at your risk from the time of delivery.
    2. Ownership of the Products will only pass to you when we have received full payment of all sums due in respect of the Products, including delivery charges and any applicable taxes.
  9. PRICE AND PAYMENT
    1. The price of any Products will be as quoted on the Website and/or price list from time to time, except in cases of obvious error.
    2. The prices as quoted on the Website when logged in as a trained technician and on our price list exclude VAT and delivery costs. Prices quoted on the Website for customers who are not trained technicians for retail products include VAT but exclude delivery costs.
    3. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
    4. It is possible that, despite our best efforts, some of the Products listed on the Website and/or price list may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on the Website and/or price list, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
    5. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
    6. Payment for all Products must be by made via a PayPal account or by one of the accepted payment cards. The Products will not be despatched until we have received your payment in full.
  10. OUR RETURNS POLICY
    1. When you return a Product to us because either:
      1. you have cancelled the order made within the Cooling Off Period in accordance with condition 6 above, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you although you will be responsible for the cost of returning the item to us; or
      2. for any other reason other than provided for in condition 10.1.1 you must comply with our Returns Policy
    2. We will usually refund any money received from you using the same method originally used by you to pay for an Order.
  11. OUR LIABILITY
    1. We warrant to you that any Product purchased from us is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
    2. Our liability for losses you suffer as a result of us being in breach of our obligations under these T&Cs is strictly limited to the purchase price of the Product you purchased.
    3. Nothing in these T&Cs shall limit or exclude our liability:
      1. For death or personal injury caused by our negligence;
      2. Under section 2(3) of the Consumer Protection Act 1987;
      3. For fraud or fraudulent misrepresentation; or
      4. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
    4. We exclude any liability for any loss or damage which you may suffer as a direct result of a misrepresentation given by you, fraudulently or otherwise, in breach of your obligations at conditions 3.1 or 3.2.
    5. We are not responsible for any indirect or consequential loss or damage which you may suffer arising under or connection with these T&Cs.
  12. IMPORT DUTY
    1. If we accept an Order for delivery outside the UK, the Products may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
    2. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
  13. OUR TRAINING CANCELLATION
    1. Your cancellation of any Training with more than 48 hours’ notice will incur a £100 administration fee where you inform us that you do not wish to reschedule your training for any other available date.
    2. If you fail to attend any Training with no notice or if you cancel any Training with less than 48 hours’ notice you will be charged the ‘additional trainee’ training fee as listed on our price list from time to time. For the avoidance of doubt the following should be noted:
      1. if you wish to book an alternative date for Training you will be invoiced for the ‘additional trainee’ training fee in addition to what you have paid for the original Training; or
      2. if you do not wish to book an alternative date for Training we will refund you the amount already paid less the ‘additional trainee’ training fee.
    3. If you wish to reschedule your Training you must give us at least 5 working days’ notice. If you request to reschedule your Training with less than 5 working days’ but more than 48 hours’ notice is given then a £30 charge will be applied. Rescheduling Training is permitted on up to 2 occasions and thereafter there will be a £30 charge applied for each further request to reschedule.
    4. We reserve the right at our absolute discretion to implement additional charges if you fail to attend your Training without due notice or request to reschedule Training more than twice. We reserve the right to reschedule training from time to time and this right shall be at our absolute discretion.
    5. If you have booked Training and need to cancel out of office hours (over the weekend or between the hours of 5pm and 9am and after 4pm on a Friday), you must email info@lashperfect.co.uk and in the subject of the email type CANCELLATION in capital letters. The email must include details of your name/salon name, contact number, date of Training and training venue. For the avoidance of doubt all our cancellation terms set out above will still apply if cancelling out of hours.
  14. INTELLECTUAL PROPERTY
    1. The Company owns all the intellectual property relating to all the Brands (Intellectual Property). For the purposes of these T&Cs, Intellectual Property means any intellectual property rights that might subsist now or in the future in the Brands and including without limitation patents, know how, trade secrets, trade marks or name, service marks, design rights, business names, website domain names, copyright or any other intellectual property rights whether registered or unregistered and including applications for the grant of any such rights and all rights or forms of protection having equivalent or similar effect anywhere in the world and being the Company's property;
    2. By confirming that you are attending the Training on the terms set out in your training confirmation letter, the Company grants you and the owner of your salon (if applicable) the right to use the Intellectual Property for the purpose of promoting the treatment in which you are training and only for the purposes of promoting any such treatment to your clients (Licence). The Licence does not apply to any of the Intellectual Property that does not relate to the treatment in which you are training.
    3. For the avoidance of doubt the Licence allows you and the owner of your salon (if applicable) to use the Company’s visuals and logos online and for in-salon marketing material for the sole purpose of promoting the treatment you have trained in to your clients prior to the training and after certification.
    4. You acknowledge that you have no rights to, or ownership of, any visuals or logos provided by the Company other than under the terms of the Licence.
    5. The Licence will terminate immediately on your ceasing to provide the Company’s treatment that you trained in. On termination you will no longer have the right to use any of the Intellectual Property including without limitation any of the Company's visuals or logos in the treatment you trained in or otherwise.
    6. The Company reserves the right to terminate the Licence at any time without notice should you do anything that the Company, in its absolute discretion, believes brings it into disrepute.
  15. WRITTEN COMMUNICATIONS
    • Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
  16. NOTICES
    • All notices given by you to us must be given to us at info@lashperfect.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in condition 13 above. Notice will be deemed received and properly served immediately when posted on the Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
  17. TRANSFER OF RIGHTS AND OBLIGATIONS
    1. The rights or obligations formed under these T&Cs are binding on you and us and on our respective successors and assigns.
    2. You may not transfer, assign, charge or otherwise dispose of any of your rights or obligations arising under these T&Cs without our prior written consent.
    3. We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations arising under these T&Cs at any time.
  18. EVENTS OUTSIDE OUR CONTROL
    1. Our obligations under these T&Cs shall be suspended for any period during which we reasonably believe we are prevented or hindered from complying with our obligations by any cause beyond our reasonable control including, but not restricted to, strikes, war, civil disorder and natural disasters.
    2. If such period of suspension exceeds 60 days then either party may, upon giving written notice to the other, require that the obligations formed under these T&Cs be terminated immediately and all money due to us at the date of termination must be paid immediately.
  19. WAIVER
    1. If we fail, at any time under these T&Cs, to insist upon strict performance of any of your obligations, or if we fail to exercise any of the rights or remedies to which we are entitled under these T&Cs, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
    2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
    3. No waiver by us of any of these T&Cs shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with condition 13 above.
  20. SEVERABILITY
    • If any of these T&Cs are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  21. ENTIRE AGREEMENT
    • These T&Cs and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
  22. OUR RIGHT TO VARY THESE T&CS
    1. We have the right to revise and amend these T&Cs from time to time.
    2. You will be subject to the policies and T&Cs in force at the time that you order products from us, unless any change to those policies or these T&Cs is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these T&Cs before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the T&Cs, unless you notify us to the contrary within seven working days of receipt by you of the Products).
  23. LAW AND JURISDICTION
    • Any dispute or claim arising out of or in connection with these T&Cs (including non-contractual disputes or claims) will be governed by English law and shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
  24. TRAINING
    • If you book onto a training course and purchase a training kit or otherwise you shall be bound by these T&Cs as well as the terms set out in the confirmation communication you will be sent once you are booked onto a training course.










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